Markham: There is lots of free parking in the parking lot in front of the building, along the side of the building and at the back of the building as well.

There are 3 entrances you can enter from:

Front Entrance: Unit 115 is at the right hand side of the hallway.

Side Entrance: Unit 115 is the 1st corner unit on your left hand turn.

Back Entrance: Take the elevator to Level G and Unit 115 is at the left hand side of the hallway.

Yes! All clients must create an account in order to purchase class credits and register for class. To create an account, click on ‘book a class.

First timers please arrive 20 minutes prior to the start of class so you can receive an introduction to our studio space, our instructor, and most importantly an overview of the equipment and the workout. We want to ensure your safety and understanding of the equipment. We do ask new clients to reschedule if they do not arrive in time for an introduction. ​​

Plan to wear form-fitting, breathable workout clothes and training shoes. We do not require clients to wear sticky socks on our machines, but you are more than welcome to wear them if you’d like.  If you schedule your 3D Visbody Scan session, please make sure you wear a sports bra and tight leggings for a precise result. 

For wellness sessions (except for Red Light Therapy sessions), we recommend bringing a light jacket or sweater. Our wellness sessions are deeply relaxing—you might even fall asleep! A cozy layer will help keep you comfortable and warm throughout the experience.

Clients must be 16 years or older. Clients between 16 and 18 must be accompanied by a parent or guardian.

Exercise during pregnancy is generally safe and desirable. Gravity class is slow-paced and low impact, making it a complementary workout for women during pregnancy. All our instructors are trained to help guide our future mothers through a safe and effective workout, so please let us know before class and we can advise you of the modifications. It is advisable that regardless of pre-pregnancy fitness level, you should seek clearance from your physician before embarking on any new exercise regime during pregnancy.

We encourage you to consult a trained physician for clearance to attend class. There are hundreds of Gravity moves, and our trained instructors can always tailor the workout to meet your needs. Please let the instructor know of any ailments so they can offer modifications.

We recommend that clients come 3-4 times a week to start seeing immediate results in strength, body sculpting and other benefits. Our workout is designed to work your body to muscle fatigue, so we strongly encourage recovery time. Recovery time is dependent on your own personal fitness level.  For our wellness programs, we recommend that clients come 4-5 times a week to start seeing results in post-workout recovery, pain relief, skin appearance and other anti-aging benefits.

Yes.  We have water bottles for purchase. There is also a water fountain in the hallway for filling up your bottle

We do not offer towel service at the studio.

While we don’t have showers, we do provide change rooms for changing clothes. We do offer small cubby spaces for your personal belongings. (***Please note that Shero Club is not responsible for misplaced or lost property – all guests are responsible for their own belongings.)

No, currently our payment system doesn’t support WeChat Pay yet.

Shero Club uses a self check-in system. Simply open your SHERO app to view your upcoming reservations. If you’re within the self check-in time window and physically present at Shero Club, a ‘Check In’ button will appear next to your class. Please ensure that location access is enabled on your phone so the system can confirm your presence. There’s no need to check in with staff—just tap and you’re ready to go! 

Self check-in opens 30 minutes before class and closes 5 minutes before the class starts. For example, if your class starts at 12:00PM, check-in will be available from 11:30 AM to 11:55 AM. Please make sure to check in during this window—if you miss it, the system may mark you as ‘no-show’, which could result in a no-show fee or the loss of a class credit. 

Out of respect and safety for fellow clients and instructors, all classes start right on time, and latecomers will not be allowed in once the doors close.We are firm with this policy because late arrivals not only disrupt the flow of the class but also miss critical instructions on form and safety. 

First-time visitors must arrive 20 minutes before class for orientation and setup.
Returning clients should arrive at least 10 minutes early to check in and get ready.
Studio doors open 5 minutes before class and close exactly at the scheduled start time. Once closed, no late entries will be permitted.

Self check-in opens 30 minutes before class and closes 5 minutes before the class starts. If you are not checked in on time, your spot will be opened up to guests on the waitlist and your account will be subject to a no-show fee or the loss of a class credit.  Your studio time is a gift to yourself – make time for you!

If you are on a membership, you will incur a $20 late cancellation fee.  If you are using class packs, you will lose 1 credit for late cancellation.

If you are on a membership, you will incur a $20 no-show fee.  If you are using class packs, you will lose 1 credit for no-show.

We have a 24-hour cancellation policy. You can cancel without any fees 24 hours prior to the start time of your class.

We have a 24-hour cancellation policy for private sessions. You can cancel without any fees 24 hours prior to the start time of your session. If you cancel past the 24-hour mark, you will lose 1 private credit for late cancellation and no-show. Your studio time is a gift to yourself – make time for you!

Annual membership holders have a 14-day booking window. Monthly membership and class packs holders have a 7-day booking window.

Please download our mobile app or click “Register” in the top right-hand corner of our website. This will prompt you to create an account. You must have a Shero Account on file and a class package or membership to be able to reserve a spot in class.

We do offer a waitlist. As soon as a spot opens up, you will be automatically enrolled on a first come, first served basis, up to 10 minutes before class start time. If you do not wish or intend to take the class, we encourage you to remove yourself from the waitlist to avoid automatic enrolment and a penalty should you no longer be able to make it. You can remove yourself from the waitlist at any time without penalty. Once you are enrolled, our standard no-show / late cancellation policy will apply. Removing yourself from the waitlist will allow other guests who are on the waitlist and able to make it to class the chance to get in. Expect waitlists to move quickly – if you can’t make it to class within 10 minutes of being notified, we recommend that you remove yourself from the waitlist.

To check your waitlist status, log in to your account and select “My Classes.” If you are on the waitlist, you will see your waitlist position. If you do not want this class, be sure to remove yourself from the waitlist or notify us, and we’ll remove you.

Clients need to opt in to receive email and SMS communications. Clients will receive an automatic email from our system when added off the waitlist and an SMS 1 hour prior to class start time. Clients can also log in to their account and select “My Classes” to see the waitlist and class schedule.

Clients can add themselves to multiple waitlists as long as they have enough class credits or are on a membership. Please note if they add themselves to two waitlists and get off of both of them, they will be responsible for canceling one of these classes. Monitoring their position on the waitlist can help avoid getting into multiple classes and incurring a penalty fee on one of the classes.

Annual membership holders can freeze their membership for a 14-Day every 6 months and maximum twice throughout one calendar year.  In the case of an injury, you can request to freeze your membership for the duration of the injury with a doctor’s note. In the case of pregnancy, you can request to freeze your membership for the duration of your pregnancy with a doctor’s note up to 12 months. Accounts can only be frozen for the following billing cycle so please ensure to contact the studio minimum 15 days prior to the cycle you wish to have frozen. To put your account on pause, please contact us at hello@sheroclub.ca.

Please send a written email to hello@sheroclub.ca to cancel your membership. Notice of cancellation of membership must be provided 15 days in advance of your next billing cycle.  For monthly membership holders, the 1st 3-month membership commitment is required.  For annual membership holders, one year membership commitment is required.

All class packages have a variable expiration period depending on the credit package purchased (Please refer to the package details). Your package will be activated on your 1st usage. In the case of an injury, you can request to extend your expiration for the duration of the injury with a doctor’s note. In the case of pregnancy, you can request to extend your expiration for the duration of your pregnancy with a doctor’s note up to 12 months. Please contact us at hello@sheroclub.ca.

All sales are final for class packs and memberships. It will be activated on your 1st class reservation.  It’s non-refundable and non-transferrable.  Memberships are auto-renewable.  We make exceptions for medical emergencies that require termination of contract or class pack usage.

Merchandise must be returned within 14 days of purchase to the studio. All merchandise must be unwashed, unaltered, and unworn with the original hangtags attached. Refunds will only be issued in the form of store credit shown in your account balance. We reserve the right to refuse a return for any reason at our discretion. This includes, but is not limited to, if merchandise does not comply with our return policy (worn, washed, without tags, outside the 14-day period, etc).

We have a 24-48 hour follow up time for messages. We have no phone line so please contact via email for the quickest response. Please don’t worry, we will always follow up.

Email: hello@sheroclub.ca
WeChat ID: sheroclubca